Eat Like the Pros. LCC ®
Terms & Conditions Agreement
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All coolers are the property of Eat Like the Pros. A $65.00 cooler bag deposit will be assessed upon placement of the first order. Customer accepts responsibility and agrees to place empty coolers outside for retrieval no later than 12:00AM on the day of delivery of your next order. If meal service is cancelled or discontinued, any and all ELTP coolers in your possession must be returned. Arrangements MUST be made for the return of coolers by contacting Customer Service at 708-792-ELTP or customerservice@eatlikethepros.com to schedule pick up by the ELTP delivery service. The cooler deposit is refunded upon return of each missing cooler in good working condition. Failure to return cooler(s) will result in the forfeit of cooler deposit as well as a $65 charge for any additional cooler(s) in your possession. ETLP is not responsible for any lost, stolen, or missing coolers.
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GENERAL TERMS:
You agree and represent that you are buying only for your own
personal use and not for resale or export unless explicitly approved in writing
by ELTP. You acknowledge that you do not have any life-threatening food related
allergies. ELTP requests that you consult with a physician before starting any of
our meal programs or purchasing any of our products, meals, or services. ELTP does
not guarantee that any of our meal programs, products, or services provide any proposed
physical, mental, spiritual, or medical benefits.
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ALLERGIES:
ELTP
does not guarantee that specific foods or client food dislikes will be excluded
from any meal plan, entree, snack, or other product(s) provided by ELTP. ELTP does
not accept responsibility for any injury, allergic reaction, or fatality resulting
from the inclusion and subsequent ingestion of any food ingredient.
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FOOD SENSITIVITIES/GLUTEN-FREE, DAIRY-FREE,
ETC:
Although ELTP makes every attempt to provide foods that are free of gluten,
dairy, and other stated ingredients (i.e., soy, nut, egg, etc.) , all meals & food
products provided by ELTP are not guaranteed 100% GLUTEN-FREE, DAIRY-FREE, EGG-FREE,
ETC. All of our meals & food products are prepared on or with equipment shared with
dairy, gluten-containing, and most every type of food product(s). We make every
effort to avoid any cross-contamination between food products and uphold the strictest
sanitation procedures. ELTP’s use of the term “-free” on the nutritional key of
menus & elsewhere is to be interpreted as “not blatantly containing said product(s)
(i.e. dairy, gluten, soy, egg, etc.)”. The ELTP meal program is not intended for
those with Celiac Disease or true medical allergies to gluten and dairy products.
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PAYMENTS & FEES:
All pricing for goods and services are based our market pricing and labor
costs to produce said goods or services. All pricing is subject to change. Notification
of price changes will be posted prior to billing and/or delivery at said prices.
You agree to pay ELTP goods & services fees as declared on www.eatlikethepros.com
or by an official ELTP representative. Fees are calculated based on pricing provided
by any of the above sources; all applicable taxes will be added. You are solely
responsible for payment. ELTP will accept payment by credit card only. Once a charge
has been processed to your credit card account, you agree not to request your credit
card company to reverse the charge or charge it back to ELTP. ELTP does not accept
payments by cash, personal check, money order, or any forms of payment other than
credit card. Failure to make payment will result in the termination of membership
and/or services and submission to collections. ETLP is not liable for any lost
or stolen products, goods, or services. ETLP is not liable for food items that
spoil due to prolonged exposure to outdoor elements. All food items must be properly
stored and refrigerated upon receipt and no later than 10:00am of the delivery day*.
*Clients not on the 5:30 am delivery schedule should refrigerate meals within 8
hours of delivery drop.
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PRE-SELECTED MEALS:
All clients whose meals, menus, and other food items are selected by
ELTP for their convenience will receive continuous service as agreed upon until
cancellation notice is received. Cancellation notice must be given using the schedule
below. Billing is finalized according to the following day & time schedule:
- Tuesday at 10:00 am for Friday food items (delivery and/or pick-up)
- Friday at 10:00 am for Monday food items (delivery and/or pick-up)
- Sunday at 10:00 am for Wednesday food items (delivery and/or pick-up)
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FOOD SAFETY:
You agree: NOT to consume meals and food products after
the stated expiration date on each menu and/or food container. When heating meals
or other food products you will do so in an oven; using an oven-safe dish or container
(e.g., oven-safe glassware such as Pyrex). You will transfer your food from the
container it is delivered in prior to heating. You will not eat any meals without
heating, unless package states otherwise (i.e. salad). You will discard any uneaten
portions once heated. You will discard all meals after assigned use dates. You
will follow the heating directions included with each entrée. You will cook all
food products thoroughly according to USDA guidelines.
http://www.fsis.usda.gov/Fact_Sheets/Use_a_Food_Thermometer/index.asp#chart
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ENTREE CHANGES & SUBSTITUTIONS:
ELTP does not change any meal ingredients or sides dishes such as vegetables, starches,
sauces, dressings, etc. within the standard meal service. We recommend you substitute
side dishes on your own, but be aware that this will affect calorie content! You
may request additional meal customization from www.eatlikethepros.com. Requests
will be considered and additional fees will apply.
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DELIVERY:
All ELTP food items will be delivered in a food safe cooler with frozen ice packs.
ELTP are not responsible for meal deliveries that spoil due to prolonged exposure
to heat or other outdoor elements. Deliveries are generally made before 5:30am on
Mondays, Wednesdays, & Fridays.
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Delivery Zone:
- We deliver to all of downtown Chicago and many surrounding suburbs.
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Visit our website for a complete listing of deliverable zip-codes.
- Please contact us for deliveries outside of these areas.
- Delivery
to areas outside of the standard delivery zone may alter standard delivery times
Deliveries may be delayed due to situations beyond ELTP’s control. ETLP reserves
the right to increase delivery fees. Requests for deliveries outside of the stated
times & zip-codes may be submitted for consideration to customerservice@eatlikethepros.com and are subject to additional service charges.
- ELTP requests that all food products be refrigerated upon receipt.
- Coolers
should keep until 10:00am of the delivery day*.
- ELTP guarantees that all modes
of entry shall be kept strictly confidential.
- ELTP employs a delivery service
to deliver all goods and/or services.
- Delivery personnel are not direct employees
or representatives of ELTP. You assume responsibility for allowing them into your
home.
Our current delivery service Company’s Policy is:
"To ensure that couriers understand the importance of their roles in serving
our customers, they must attend service orientation sessions. Topics such as Security
Needs, Service Standards, and Paperwork Procedures are discussed.
Couriers must undergo complete background checks, require MVR reports, and are subject
to specific and random drug and alcohol testing to meet customer requirements.
Couriers are required to wear uniforms and carry smart card ID badges per customer
requirements that contain driver fingerprints, bar code identification and magnetic
strip capabilities".
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DELIVERY ADDRESS CHANGES:
- ELTP requires a minimum of two business-days (Monday-Friday)
notice for address changes.
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CANCELLATIONS:
All delivery and/or meal cancellations must be made in the following time
frame
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DELIVERY DAY
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DELIVERY TIME
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CANCELLATION
CUT-OFF POINT
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MONDAY
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BEFORE 5:30AM
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Previous Friday by
10:00am
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WEDNESDAY
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BEFORE 5:30AM
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Previous Sunday by
10:00am
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FRIDAY
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BEFORE 5:30AM
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Previous Tuesday by
10:00am
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Cancellations made after the above times are non-refundable. Furthermore, all deliveries
will be made if cancellation notice is not received by 6PM CST, the day prior to
a delivery day. Cancellations must be done via your ELTP web account or by emailing
us at customerservice@eatlikethepros.com. You must state the effective date of your cancellation.
If you do not receive a cancellation confirmation your food may still be delivered.
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COOLERS:
All
coolers are to be considered the property of ELTP. ETLP is not responsible for any
lost, stolen, or missing coolers. You accept responsibility and agree to place empty
coolers outside for retrieval no later than 12:00AM on the day of delivery. Unreturned
and/or lost coolers are billed on FRIDAY of each week when they are not retrieved
by delivery personnel. Each unreturned or lost cooler will be billed at a rate of
$65.00 (deposit) per cooler. The cooler charge is refunded upon return of each missing
cooler in good working condition. A non-refundable processing fee of $5.00 will
be assessed for unreturned coolers on FRIDAY of each week. If you cancel or do not
resume service any and all ELTP coolers in your possession must be left out for
pick up on the next scheduled delivery day. Failure to leave out coolers on the
next scheduled delivery day will result in the forfeit of your deposit.
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ICE PACKS:
ELTP requests that you
return all ice packs with coolers.
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KEYS:
ELTP
requires any and all appropriate keys and/or entry codes to a delivery location
prior to the first day of service. Failure to provide ELTP with said key(s) and/or
code(s) may result in non-delivery of goods. You may also be contacted between 2:30am
- 5:30am on the first day of delivery should there be a problem with any provided
key(s) and/or entry code(s).
APARTMENT BUILDINGS:
In the event that the delivery driver cannot gain access to the apartment building;
meals will be brought back to the kitchen. Meals may be picked-up or rescheduled
for delivery at a later date. Additional fees will apply to the latter.
GATED & FENCED HOMES:
In the event that the delivery driver cannot gain access to the address grounds;
meals may be left at the end of the driveway or gate entrance.
If you provide ELTP with a key(s) to make deliveries, you must notify ELTP by email,
customerservice@eatlikethepros.com, to request the key(s) be returned to you. If you do not
request the return of your key(s) within 30 days upon delivery of your last order
then your key will be destroyed.
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TERMINATION OF SERVICE:
ELTP reserves the right to terminate any membership programs, services, delivery
of products, or terms or conditions of membership without limitation. All programs
& services may change or be discontinued at any time without notice.
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THIRD PARTY SITES:
ELTP
may provide links to third-party web sites on their respective sites. ELTP are not
responsible for the content of linked third-party sites, sites framed within the
ELTP web site, third-party sites provided as search results, or third party advertisements,
and does not make any representations regarding their content or accuracy. Your
use of third-party websites is at your own risk and subject to the terms and conditions
of use for such sites.
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POLICY ADDITIONS & ALTERATIONS:
ELTP retains the right to change the terms and conditions at any time. By continuing
to use the site or by continuing to accept our products and services following any
changes you will be deemed to have accepted such changes. It is your responsibility
to check regularly to determine whether these terms and conditions have been changed.
If you do not agree to any such change you must immediately contact ELTP to cancel
your current orders and stop using the site.
By signing below I acknowledge that I have read and fully understand the information
provided above regarding ELTP’s general policies, payment policies, delivery policies,
and so forth. By signing, you hereby authorize ELTP to charge your credit card for
the goods and services that you have ordered.
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